FAQ
Welcome to the Glatino Help Center!
We’ve compiled answers to some of the most common questions about our products, orders, and services.
1. What is Glatino?
Glatino is an online store based in New York City, dedicated to offering high-quality, stylish, and innovative products designed to make your everyday life better.
2. How do I place an order?
Simply browse our collections on www.glatino.com choose the product you love, select the options (if applicable), and click “Add to Cart.” When you’re ready, proceed to checkout and complete your purchase securely.
3. What payment methods do you accept?
We accept:
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Visa, MasterCard, American Express, Discover
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Shop Pay
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Apple Pay
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Google Pay
All payments are securely processed — your personal information is always protected.
4. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once your order has been processed or shipped, we may not be able to make modifications.
📧 Email us at infoglatino@gmail.com as soon as possible.
5. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this number to check your order’s delivery status anytime.
6. How long will it take to receive my order?
Delivery times vary depending on your location and the product ordered.
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U.S. Orders: Usually delivered within 7–12 business days.
(You’ll see estimated delivery times during checkout.)
7. What is your return or refund policy?
We want you to love your purchase! If there’s an issue with your order, you can request a return or refund within 30 days of receiving it (see our Refund & Return Policy for full details).
8. Are your products authentic?
Absolutely! Every product sold on Glatino is 100% authentic, carefully sourced, and quality-checked before shipment.
9. How can I contact customer support?
We’re always happy to help!
📧 Support Email: infoglatino@gmail.com
📞 Support Phone Number: +1 430 279 2975
📍 Shop Address: 40 Central Park South, Apt 4E, New York, NY 10019, United States
10. Do you ship internationally?
Yes, we proudly ship worldwide! Shipping costs and delivery times vary depending on the destination country.