Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infoglatino@gmail.com Please note that returns will need to be sent to the following business address: 768 5th Avenue, New York, New York 10019, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infoglatino@gmail.com

● Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

● Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

● Exchanges

The fastest way to ensure you get the right item is to start a return request. Once your return is approved, you will not need to place a new order. We will send the replacement item to you directly, based on your chosen size, color, or model.

If the requested replacement item is out of stock, we will contact you immediately with alternative options.

 

● European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

● Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at infoglatino@gmail.com