Shipping policy
Thank you for shopping with Glatino!
We are dedicated to providing you with high-quality products and a smooth delivery experience. Please review the details of our shipping policy before placing your order.
● Processing Your Order
After you place an order, our team will begin processing it within 1–2 business days (Monday to Friday), excluding Sundays and public holidays.
We appreciate your patience as we prepare your purchase for shipment with care.
● Delivery Timeframe
Once shipped, orders typically arrive within the following timeframes (Monday through Friday):
| Shipping Name | Transit Time | Shipping Cost |
| Free Shipping | 7–12 business days | $0.00 |
| Standard Shipping | 5–9 business days | $9.99 |
👉 Please note: Delivery estimates apply only to business days and do not include weekends or public holidays.
● Order Deadline
Orders placed before 5:00 PM Eastern Time (GMT-05:00) on business days will be processed the same day.
Orders placed after this time will be handled on the next business day.
● Shipping Locations & Charges
Currently, we ship only within the United States.
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Free Shipping is available on all eligible orders.
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Standard Shipping charges (if applicable) are calculated at checkout based on your selected delivery option.
● Shipping Carriers
We ship orders using reliable international carriers such as CJPacket Ordinary and other standard logistics partners, depending on the destination and package size. Delivery typically takes 7–12 business days.
● Tracking Your Package
Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking details to update in the carrier’s system.
● Accuracy of Shipping Information
To avoid delays or lost shipments, please double-check your shipping address before placing your order.
Glatino cannot be held responsible for delays or losses caused by incorrect or incomplete address details provided by customers.
● Changes or Cancellation Requests
If you need to change or cancel your order, please contact us as soon as possible at infoglatino@gmail.com or via our customer support line +1 430 279 2975
We will do our best to assist you, but please note that changes may not be possible once order processing has started.
● Missing or Damaged Deliveries
If your package is missing or arrives damaged, please contact us within 48 hours of delivery at infoglatino@gmail.com
Keeping the original packaging and providing photos will help us resolve the issue quickly.
● Returns and Exchanges
For details about returns and exchanges, please visit our [Refund Policy] page.
📞 Need Assistance?
If you have any questions about your shipment or our shipping policy, our Customer Support team is here to help:
🛍️ Store Name: Glatino
📧 Email: infoglatino@gmail.com
📞 Phone Number: +1 430 279 2975
🏢 Business Address: 768 5th Avenue, New York, New York 10019, United States
⏰ Business Hours: Monday – Friday, 9 AM to 5 PM (Eastern Time)
✨ Thank you for choosing Glatino – where quality meets modern style.